Which of your processes exist only in someone's head?

Is there a written description for each role, saying what it is responsible for?

Do you follow the same written steps every time you hire?

Does every new starter get the same onboarding, from a written plan?

Is there a training checklist a new starter works through and signs off?

Are opening and closing routines written down?

Is there a written procedure for each task that recurs every week?

Could a new hire follow those procedures without asking someone?

Are the forms and trackers staff use kept with the procedures they belong to?

Is there a written process for handling a customer complaint?

Is it written down what staff may offer to resolve a complaint without asking?

Are complaints recorded somewhere they can be reviewed later?

Are safety procedures written down for the work your staff actually do?

Do you have the compliance documents your jurisdiction requires for your kind of business?

Does someone update the documents when regulations change?

Are all these documents kept in one place staff can find?

Do documents refer to each other, so a procedure points to its form and training checklist?

Is each document written in plain language staff can follow?